Rolex repair by mail, from anywhere in the US
Insured mail-in Rolex repair, done by a Swiss-certified watchmaker.
4.9 190 Google reviews Top-rated certified Rolex watchmaker on Google- Free estimate. Nothing starts until you approve.
- Changed your mind? We ship it back insured, at no charge.
- Free fully insured FedEx label, plus a 1-year warranty.
Serving clients across the US since 1984
Start your mail-in repair
Takes about a minute. Joe calls you back within one business day. No address needed yet.
- Swiss WOSTEP certified
- Free fully insured FedEx label
- Free estimate
- 1-year warranty
How it works
How mail-in repair works
Clients across the country send their watches to Joe this way. You talk to him before anything ships.
Tell us about your watch
Call, or send the form with a photo. Joe calls you back and gives you a rough idea of cost.
Get a free, fully insured FedEx label
We email it to you at no cost. Pack the watch the way we show you, drop it at any FedEx location and keep the receipt.
Approve the estimate
Joe inspects it on his bench and tells you the price. Nothing is done until you say yes. If you don't go ahead, it ships back insured at no charge.
Get it back with a 1-year warranty
Serviced, tested and returned by insured FedEx in a zipped travel case.
Please don't send the original Rolex box or papers; we can't return them.
Before & after
Real watches from Joe's bench
Drag the slider to compare. Model names to confirm with Joseph
BeforeAfterDay-Date · 18k gold, President bracelet.
BeforeAfterOyster Perpetual · two-tone, blue dial.
BeforeAfterDatejust · two-tone, tapestry dial.
BeforeAfterDatejust · stainless steel.
BeforeAfterSubmariner Date · two-tone, blue dial.
BeforeAfterSubmariner Date · two-tone, blue ceramic bezel.
BeforeAfterCosmograph Daytona · two-tone, black dial.
BeforeAfterOysterquartz Datejust · two-tone, champagne dial.
Google reviews
"You can do business with confidence"
Based on 190 reviews on Google
"You may think it a risk to ship a valuable watch cross-country, but Luxury Watch Service and Joe Roth are a safe bet."
"I was concerned at first, shipping such a valuable item, but the process of shipping works just as described."
"I've had my Submariner 5512 for 53 years… Received the watch back, beautifully done."
Who works on your watch
Your watch is serviced by Joseph Roth, not a front desk.
Joe trained in Neuchâtel, Switzerland, and holds the WOSTEP certification: 3,000 hours of Swiss watchmaking training and exams. He later completed specialized training at Rolex New York and is a member of the American Watchmakers-Clockmakers Institute.
He works on Rolex watches every day, and he's the person who calls you back.
What we repair
Rolex service and repair, by mail
- Full service / overhaulMovement taken apart, cleaned, lubricated and timed. Gaskets replaced, water resistance tested.
- Accuracy problemsRunning fast or slow, stopping, not winding.
- Bracelet repairStretched Oyster and Jubilee bracelets, broken clasps.
- Crystal and refinishingNew crystals, scratches and dents removed. Polishing is always optional.
- Water damageMoisture under the crystal, rust inside the case.
- Vintage RolexCareful service that keeps original parts and finish where you want them.
Plain answers
Questions people ask first
How much does a Rolex service cost?
It depends on the model and what it needs. Joe talks it through with you on the phone, then gives you a free estimate after inspecting the watch. You only pay if you approve.
How long does it take?
Most services take about 4 weeks from the day your watch arrives, plus about 2 days of FedEx shipping each way.
Is it safe to ship my Rolex?
Yes. It travels by FedEx, insured both ways, with tracking. We let you know when it arrives and before it ships back.
Can I drop it off in person?
No. We work by mail only. It's how we serve clients across the country, and it keeps things simple and secure.
Do you use genuine parts?
Yes. Every part Joe uses is 100% genuine Rolex.
What does the warranty cover?
Every service comes with a 1-year warranty on the work performed.
Are you Rolex?
No. Luxury Watch Service is an independent watch service, not affiliated with Rolex.
Ready to get your Rolex running right?
Free estimate. Free fully insured FedEx label. 1-year warranty.
Joe answers the phone from 9am to 9pm (Eastern). If he can't pick up, leave a message or send the form and he calls you back within one business day.